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Frequently Asked Questions

 

Answers to frequently asked questions can be found in the Terms and Conditions.

Index

 

How did this pilot program come about?

King County Metro is working on a number of ways to help people get to transit service more easily. People often walk or bike to transit, but at other times or locations people will drive and park their cars.

To help meet growing demand, Metro partnered with Diamond Parking to allow private property owners to offer parking to transit riders. This pilot program makes use of currently un-used, existing spaces as a cost-efficient strategy to add parking options quickly as traditional park & rides take time to plan and construct.

The program is supported by a federal grant awarded to Metro to explore a shared approach to bringing new parking spaces to transit customers. The grant comes from the Federal Highway Administration's (FHWA) value Pricing Program. More information about the program can be found here.

 

Does King County Metro recieve proceeds from the permit sales?

No, revenue from permit sales goes to the properties providing the parking spaces, which determine the parking fees.

Diamond Parking manages the lots and customer transactions. King County's role is to work with Diamond to allow transit customers to park at these locations near frequent transit service.

 

Will more locations be added?

Yes, we will continue to recruit additional properties. If you are a property owner interested in the pilot program, please contact us here.

 

How will I know where to park/Where parking spaces are located?

After you purchase your permit, Diamond Parking will send you information about which spaces to use in your selected lot.

 

Will I have an assigned space for my car?

Monthly parking permit provides for daily parking. Individual spaces are not assigned; your monthly permit guarantees you will have a spot in a designated set of spaces at the location. (See Terms and Conditions)

 

What if I get to the lot and there are no open spaces?

Although we don’t expect this to happen, in the chance that it does, please contact us here.

 

How does daily parking work?

The Call to Park system is used at locations that offer daily parking. Signs are posted that have step by step instructions for paying by phone or using the online app. You can visit www.calltopark.com to find out more about the service, download the app, and set up your account in advance.

 

How does parking enforcement work?

All lots are monitored on a regular basis. Rules and regulations are posted at each location.

 

Who can I contact with regarding my monthly parking?

Please contact Parking Services at 206-729-0590/800-828-4197 or ParkByTransit@diamondparking.com. Our office hours are Monday – Friday, 7:30am – 7:00pm.

 

What are the terms and conditions for parking?

The Terms and Conditions for our locations can be found here.

 

Can I park in different Diamond Parking lots using my monthly parking permit?

Monthly parking permit is valid only at the location indicated on the monthly parking permit. If you park in a different Diamond Parking lot you will be required to pay the daily applicable rate for that site. (See Terms and Conditions).

 

What are the various costs and fees associated with monthly parking?

When you sign up for the parking permit, all the fees will be identified prior to you confirming your purchase.

  1. Monthly Parking (amount varies by location)
  2. Applicable sales tax (tax rate varies by location)
  3. Seattle commercial parking tax of 12.5% for locations in Seattle
  4. Processing Fee of $3.00 per permit

 

How do I pay with cash or check?

The ONLY form of payment that will be accepted on the website will be Credit Card. (See Terms and Conditions) If you would like to pay cash or money order for your monthly permit, please visit the following Diamond Parking office: Monthly Parking Department 4719 UNIVERSITY WAY NE, Ste 201Seattle, WA 98105

 

When is my payment for monthly parking permit due?

Payment is due on or before the 15th of the preceding month. If payment is not recieved before the 25th day of the month, a minimum late fee of $15.00 will be charged to your account. This fee will be assessed on your next renewal form and must be paid before any subsequent permits will be issued. Monthly parking is issued on a first come, first-served basis, and if payment is not received by the 25th day of each month, your space may be sold without notice. (See Terms and Conditions)

 

If I lose my monthly parking permit will I be charged for a new permit?

There will be a $15.00 per permit replacement fee for any lost permits. (See Terms and Conditions)

 

Is my monthly parking permit transferrable?

Your monthly parking permit is not transferable. (See Terms and Conditions)

 

Can I cancel my permit at any time?

You can cancel your parking at any time. Refunds will be honored only if the permit is returned in our office before the 5th calendar day of the permit minus the processing fee. We do not pro-rate refunds. (See Terms and Conditions)

 

Can the monthly parking rate ever change?

Yes. Diamond Parking reserves the right to increase or decrease the monthly parking rate for said parking space(s) after providing notice thirty days prior to said change. Such notice will either be posted, flyers on the parking lot, or mailed prior to any such change. (See Terms and Conditions)

 

Can I make copies of my permit?

Duplication of permits is prohibited. Violators will be subject to tow and criminal prosecution. (See Terms and Conditions).